Shipping and Refund Policy

Shipping and Refund policy

Effective Date: 08.02.2024

Welcome to Boss and Baby, where your satisfaction is our priority. We strive to make your shopping experience enjoyable and worry-free. Please take a moment to review our return policy:

1. Return Eligibility: We offer a flexible return policy, allowing you to initiate a return within 14 days of receiving your item. To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging.

2. Return Authorization: To start a return, please contact our customer support team at Our team will guide you through the return process and provide you with the necessary instructions.

3. Returns Without Authorization: Items returned without prior authorization may not be accepted. To ensure a smooth process, please contact us before sending back any products.

4. Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately. We will work promptly to resolve the issue, either by providing a replacement or issuing a refund.

5. Exclusions from Returns: Certain items are non-returnable, including perishable goods, custom-made or personalized items, and intimate or sanitary goods. Please reach out to us if you have any questions regarding the eligibility of your item for return.

6. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service for your return and retaining the shipping receipt for reference.

7. Refund Processing: Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 7-10 business days. Please note that processing times may vary based on your financial institution.

8. Late or Missing Refunds: If you haven't received your refund within the expected timeframe, please double-check your bank account. If the refund is not reflected, contact your credit card company or bank. If you need further assistance, reach out to us at

Return Address:

Boss and Baby

86 Morgan Avenue, Markham Ontario L3T 1R4, Canada

Thank you for shopping with us at Boss and Baby. If you have any questions or concerns about our return policy, feel free to contact us. Your satisfaction is our commitment.


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